Important: Learn how to protect yourself from tech support scams. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services. Only allow a Helper to connect to your device if you initiated the interaction by contacting Microsoft Support directly. If you or someone you know has been affected by a tech support scam, use the technical support scam form to report it.Â
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
Tip:Â You can also use Quick Assist to give and receive remote assistance.
Before you can use it, you'll need to enable access.Â
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Press the Windows key Glyph Library: fluent Glyph Name: WindowsLogo or in the search box on the taskbar, type remote assistance.
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Select Allow RemoteAssistance invitations to be sent from this computer from the list of results.
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On the Remote tab, choose Allow Remote Assistance connections to this computer,
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Select OK.
To get help:
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Press the Windows key Glyph Library: fluent Glyph Name: WindowsLogo or in the search box on the taskbar and type remote assistance.
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Select Invite someone to connect to your PC and help you, or offer to help someone else.
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Select Invite someone you trust to help you.Â
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Do one of the following:
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If you've never used Easy Connect, select Use Easy Connect.Â
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If you've used Easy Connect before, select your helper’s contact name. To invite someone who isn't on your contact list, select Invite someone to help you.
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Follow the instructions.
To give help if someone has requested it:
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Press the Windows key Glyph Library: fluent Glyph Name: WindowsLogo or in the search box on the taskbar and type remote assistance.
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Select Invite someone to connect to your PC and help you, or offer to help someone else.
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Select Help someone who has invited you.
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Do one of the following:Â
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If you’re using Easy Connect for the first time, select Use Easy Connect.
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If you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new.
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Follow the instructions.
