Sometimes the best support is getting the right help when you need it. On-Demand Help, also referred to as the Drop-In Help (DIH) program, gives radiologists access to experienced consultants for product questions, workflow guidance, and troubleshooting without requiring a scheduled engagement.
Use PowerScribe One On-Demand Help to get assistance without leaving your workstation. On-Demand Help connects you directly with Cloud Solution Architects (CSAs), who can answer application-related questions and provide real-time guidance.
CSAs are available Monday through Friday, 8:00 AM to 7:00 PM ET, excluding holidays.
How to access On-Demand Help
Use one of the links to connect with a CSA or schedule a session.
- Select Get immediate assistance from a CSA during the listed support hours to connect with a CSA for immediate assistance.
- Select Schedule a one-hour On-Demand Help session if you prefer to schedule a one-hour session with a CSA.
Your PowerScribe One Administrator can also add the On-Demand Help link as a desktop icon for easier access.
What you can use On-Demand Help for
Use On-Demand Help for:
- Questions about PowerScribe One features and functionality.
- Guidance on workflows, configuration, or best practices.
- Help troubleshooting application-related issues while you work.
What to expect
- Live, one-on-one support from a CSA.
- Assistance focused on PowerScribe One application usage.
- No need to leave your workstation or submit a separate training request.
Tip
Use On-Demand Help for quick clarification during active work or schedule a session for deeper walkthroughs or targeted questions.