How to fix "Let's help you move forward" error

Summary

This article explains how to resolve repeated security check failures for a Microsoft account, including checks for browser privacy settings, blockers, VPNs, cookies, networks, and outdated browser data.

How to solve "Let's help you move forward" error when signing in to a Microsoft account

If you can't set up or sign in to your Microsoft account because the security check keeps failing, try the following.

1. Turn off private or incognito browsing
   • Security checks often rely on browser data to verify you're a real person.
   • If you're using InPrivate, Incognito, or a similar private browsing mode, close it and try again in a regular browser window.
2. Disable ad blockers and content-blocking tools
   • Ad blockers, privacy extensions, and tracker blockers can interfere with security checks.
   • If you've installed browser extensions that block ads, scripts, or trackers, temporarily disable them and try again.
   • Some home routers and network security products also include ad-blocking features, so check those as well.
3. Turn off any VPN or proxy service
   • VPNs and proxies can prevent security checks from validating your connection.
   • Disconnect from any VPN and try again using your normal internet connection.
4. Enable cookies and JavaScript
   • Security checks require cookies and JavaScript to work correctly.
   • Make sure your browser allows both, then refresh the page and try again.
5. Try a different network
   • If you're connected to an office, school, university, hotel, or other shared network, your IP address may have been flagged for unusual traffic.
   • Switch to a personal connection if possible.
6. Use your mobile phone's cellular data
   • Turn off Wi-Fi on your phone and try completing the sign-up or sign-in process using your mobile data connection.
7. Try a different browser
   • If the issue occurs in one browser, try another browser such as Microsoft Edge, Chrome, Firefox, or Safari.
8. Clear your browser cache and cookies
   • Corrupted or outdated browser data can sometimes prevent security checks from completing successfully.
9. Update your browser
   • Make sure you're using the latest version of your browser. Older browser versions may not fully support security checks.
10. Restart your device and network connection
    • Restart your browser, device, and internet connection, then try again.

Still unable to complete the security check for your Microsoft account?

If you've tried all the steps above and the security checks still won't validate, wait a short time before trying again. Repeated failed attempts can sometimes trigger additional security checks.

Try different combinations of the suggestions above, for example from a different device and different network. This can help identify whether the issue is related to your current environment.

Need more help?

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For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.